Terms of service

Terms of Service

Last Updated: 3rd December, 2025

Welcome to Kool Cakes Bakery Limited. These Terms of Service (“Terms”) govern your use of our website (https://www.koolcakes.com/) and the purchase of our products. By accessing our website or placing an enquiry or an order, you agree to these Terms. If you do not agree, please do not use our website.

1. About Us

Kool Cakes Bakery Limited (“we”, “us”, “our”) is a UK-based business specialising in baked goods. Our registered address is 9 Central Parade, New Heston Road, Heston, Hounslow TW5 0LQ
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Kool Cakes Bakery Limited is an independent business and is not affiliated with Paul, Paul’s Bakery, or any similarly named brands or entities in anyway.

2. Use of Our Website

2.1. You must be at least 18 years old to use our website and place an order. 2.2. You agree to use our website only for lawful purposes and in compliance with all applicable laws. 2.3. We reserve the right to suspend or terminate your access if you violate these Terms.

3. Ordering and Payment

3.1. Orders can be placed through our website. By placing an order, you confirm that the details provided are accurate. 3.2. All prices are in GBP (£) and inclusive of VAT (where applicable). 3.3. Payment must be made at the time of ordering via the payment methods available on our website. 3.4. We reserve the right to refuse or cancel an order due to unavailability, pricing errors, or suspected fraudulent activity.

4. Delivery

4.1. Delivery is available to addresses within England only. 4.2. Estimated delivery times are provided at checkout but may vary due to unforeseen circumstances. 4.3. If you are not available to receive your order, we may leave it in a safe place or reschedule delivery. 4.4. Risk of loss or damage to products passes to you upon delivery.

5. Cancellations, Returns & Refunds

5.1. Due to the perishable nature of our products, we do not accept returns unless the product is faulty, incorrect or damaged. 5.2. If you receive a damaged or incorrect product, contact us within 24 hours of delivery with photographic evidence. 5.3. Refunds or replacements will be issued at our discretion for valid claims.

6. Intellectual Property

6.1. All content on our website, including text, and branding, is owned by Kool Cakes Bakery Limited and is protected by copyright laws. 6.2. You may not reproduce, distribute, or use our content without written permission.

7. Limitation of Liability

7.1. We are not liable for indirect or consequential losses arising from the use of our website or products. 7.2. Our liability is limited to the total amount paid for the affected order.

8. Changes to These Terms

8.1. We may update these Terms from time to time. The latest version will always be available on our website. 8.2. Your continued use of our website constitutes acceptance of any changes.

9. Brand Disclaimer

Kool Cakes Bakery Limited operates as an independent business and is not associated with, endorsed by, or in any way affiliated with any other company or brand using similar names, including but not limited to “Paul,” “Paul’s Bakery,” or any other similarly named bakeries or entities. All references to Paul's Bakers (Southall) Ltd relate solely to Kool Cakes Bakery Limited, a company incorporated in England and Wales under Company Number 06597246. Any resemblance to other brand names is purely coincidental.

10. Governing Law

9.1. These Terms are governed by and interpreted in accordance with the laws of England and Wales. 9.2. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For any questions about these Terms, contact us at sales@koolcakes.com or 9 Central Parade, New Heston Road, Heston, Hounslow TW5 0LQ